FAQs

Our gallery is based in Italy and we ship from there

We do have a physycal store. Our gallery is located in Italy, in the Apulia region, in a small but beautiful town by the sea, Gallipoli

Check our Gallery Opening Hours

We currently ship with both UPS and DHL carriers

We do offer insurance on shipments upon payment of 15 euros.

Shipments are intended not insured if you did not choose an insured rate at checkout

We do offer complimentary shipping, check the list of countries here

You can surely reach out to us thrrough our contact us page, we'll try to arrange a special shipping for you

The estimated time of delivery can be expected to be

ITALY - 1/2 business days with DHL, 3/7 business days with UPS in Italy

EUROPE - 2/3 business days with DHL. 5/10 business days with UPS to any country in Europe

INTERNATIONAL - 4/10 business days with DHL. 5/15 business days with UPS to any country outside of Europe

We ship within 48 hours (2 business days) from the moment you placed your order - of in-stock jewelry

We ship within 48 hours (2 business days) from your order of in-stock jewelry placement.

Made-to-order jewelry may take up to 8 weeks to be shipped

Online and in store credit have no expiration

Custom duties and taxes are not included in the price and therefore must be paid upon delivery by the customer.

In the event of a return they won't be reimbursed, just as shipping costs.

You can surely return your purchase within 15 days of delivery.

Unless is a made-to-order jewel. In that event we won't issue any refund.

Please read our Shipping and Return policy for more informations

International refunds can surely be made. You have 15 days from the moment of delivery.

Nugae galleria won't accept returns with a commercial invoice value of more than 10 (ten) euros and a reason for exportation that do not read "Returns"

Made to order jewelry cannot be reimbursed.

Shipping costs as well as custom duties will be not be refunded.

Please read our Shipping and Return policy for more informations

Many jewels, especially rings, have a made to order option, so if something is not available you can easily order them through our online shop.

If, instead, you'd like to customize something, please feel absolutely free to reach out to us through our Contact us page

For online purchases as of now we don't offer exchanges, but please feel free to reach out to us through our Contact us page and we will surely sort everything out