We ship with DHL and UPS and are based in Italy, therefore all your packages will be shipped from there.

The estimated time of delivery with DHL can be expected to be

1/2 business days within Italy

2/3 business days to any country in Europe

4/10 business days to any country outside of Europe - but in our experience at DHL are generally faster than their estimated time of delivery

In any case you will get the link to the tracking number with detailed infos as soon as the parcel label is created

We ship within 48 hours from the moment you placed your order

Shippings are free in Italy for orders over €100, within Europe for orders over €150** and over €250 to U.S. & Canada

Shipping costs are calculated at checkout

Custom duties are not included in the purchase

For more informations please see our Shipping & Return Policy

Contact us within 15 days from the time of delivery - here's the link to our contact form

Don't forget to mention your order number

Please note that Customs duties as well as taxes and shipping costs WILL NOT BE REFUNDED

For further infos see our Shipping & Return Policy

Regarding Made to Order jewelry, please see here

You can find informations about Final sales and Special Price items here

GENERAL CARE

Treat your jewels with care:

- store them in an airtight box or in a pouch to avoid dirt as much as possible;

- remove them before going sleeping, showering, bathing, swimming, gardening or doing housework or any other heavy lift or a work that involves chemical or corrosive compounds;

- wear your jewels after having dressed and take them off before undressing;

- try to avoid contact with perfumes, moisturizers, chlorine, lotions, hairspray, water, salty sea water or any liquid (especially with burnished, oxidized or plated jewels);

- protect them from extreme temperatures, rough or hard surfaces.

GOLD PLATED JEWELS

Over time plating can fade or tarnish, especially with heavy or prolonged use, or in case og an acidic PH skin. However, this process will be much more slow if, when taken off, you will gently clean the jewels with a soft cotton cloth only.

STERLING SILVER JEWELRY

Silver can naturally tends to tarnish or oxidize over time. These processes can be accelerated in case of acidic PH skins, or contact with substances such as perfumes, hairspray, chlorine, sulfur, lotion, moisturizers and other chemicals, or just dirt. If you avoid contacts with these product, your silver jewels will last for much longer. In any case, when silver will slightly fade or oxidize, it won't be for a manufacturing fault.

BRASS AND BRONZE

These two alloys have a natural tendency to oxidation and usually this process is much faster when in presence of a strong umidity or salty air - or acidic PH.

But you can easily take care of your - not plated - brass jewels with a soft brush directly onto the oxidation spot, and lemon juice (to rinse with water after few minutes) or a bit of toothpaste.

If you're not sure, just swing by your local jeweler.

These methods are not recommended in presence of precious or semiprescious stones, jewelry resins, crystals or other delicate materials.