SHIPPING & RETURN POLICY

1. SHIPPINGS - ESTIMATED TIME OF DELIVERY

WE SHIP WITH DHL AND ARE BASED IN ITALY, THEREFORE ALL YOUR PACKAGES WILL BE SHIPPED FROM THERE.

THE ESTIMATED TIME OF DELIVERY CAN BE EXPECTED TO BE

- 1/3 BUSINESS DAYS WITHIN ITALY

- 2/7 BUSINESS DAYS TO ANY COUNTRY IN EUROPE

- 5/10 BUSINESS DAYS TO ANY COUNTRY OUTSIDE OF EUROPE.

SOMETIMES, ESPECIALLY DURING THE BUSIEST TIMES OF THE YEAR, YOU MIGHT EXPERIENCE SOME DELAYS.

ALSO, SOME OTHER TIMES, PARCELS MIGHT BE HELD LONGER THAN EXPECTED AT CUSTOMS CLEARANCES.

IN ANY CASE YOU WILL GET THE LINK TO THE TRACKING NUMBER WITH DETAILED INFOS AS SOON AS THE PARCEL LABEL IS CREATED, UNTIL THE PACKAGE GETS TO ITS DESTINATION.

1.1. SHIPPING COSTS

SHIPPING COSTS ARE CALCULATED AT CHECKOUT.

1.2. WHERE DO WE SHIP?

WE CURRENTLY SHIP TO

ALBANIA, AUSTRIA, AUSTRALIA, BAHRAIN, BELGIUM, BOSNIA & HERZEGOVINA, BULGARIA, CANADA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GEORGIA, GERMANY, GIBRALTAR, GREECE, HONG KONG, HUNGARY, ICELAND, IRELAND, ISRAEL, ITALY, JAPAN, KOSOVO, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MALTA, MOLDOVA, MONACO, MONTENEGRO, NETHERLANDS, NORTH MACEDONIA, NORWAY, POLAND, PORTUGAL, ROMANIA, SAN MARINO, SERBIA, SINGAPORE, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND, UAE, UKRAINE, USA, VATICAN CITY.

2. CUSTOM DUTIES & TAXES

CUSTOMS DUTIES AND TAXES ARE NOT INCLUDED IN THE PURCHASE THEREFORE MUST BE PAID UPON DELIVERY.

3. RETURNS & REFUNDS

CONTACT US WITHIN 15 DAYS FROM THE TIME OF DELIVERY- HERE'S THE LINK TO OUR CONTACT FORM OR VIA EMAIL AT HELLO@NUGAE.GALLERY - OR JUST SEND BACK YOUR PARCEL AT THIS ADDRESS:

NUGAE SAS

VIA ANTONIETTA DE PACE 56

73014 GALLIPOLI - ITALIA

PH. 00390833263285

WE RECOMMEND YOU USING A TRACKABLE- SAFER!- OPTION AND TO CAREFULLY WRAP YOUR JEWELS INTO A BOX TO AVOID ANY DAMAGE ON THEIR WAY BACK.

ALSO DON'T FORGET TO MENTION YOUR ORDER NUMBER.

IF YOU INSTEAD PREFER, WE CAN TAKE CARE OF THE WHOLE PROCESS BY BOOKING THE RETURN VIA DHL. YOU'D THEN GET A WAYBILL TO ATTACH ONTO THE PARCEL, VIA EMAIL ADDRESS - YOU MIGHT NEED A PRINTER FOR THIS.

YOUR REFUND WILL BE ISSUED WITHIN 15 DAYS FROM THE DAY THE PACKAGE HAS BEEN DELIVERED TO US ON THE SAME METHOD OF PAYMENT YOU HAVE USED TO PURCHASE THROUGH OUR WEBSITE.

REMEMBER THAT IN ORDER TO BE REFUNDED:

- ITEMS MUST HAVE NOT BEEN WORN, USED, DAMAGED OR WASHED

- THE PARCEL HAS TO BE SHIPPED WITHIN 15 DAYS FROM THE DAY OF DELIVERY.

3.1. NON REFUNDABLE

CUSTOMS DUTIES AND TAXES, AS WELL AS SHIPPING COSTS, WON'T BE REFUNDED.

1. IF YOU CHOOSE TO HAVE US HANDLING THE RETURN VIA DHL, RETURNING COSTS WILL BE DEDUCTED FROM YOUR REFUND.

2. IF YOU INSTEAD PREFER TO SEND BACK THE ITEMS WITH A CARRIER OF YOUR OWN CHOICE, THE COST OF THE SHIPPING BACK WON'T BE REFUNDED.

IF THE PACKAGE GETS LOST ON ITS WAY BACK YOU WILL NOT BE ENTITLED TO A REFUND, UNLESS THE RETURN HAS BEEN BOOKED BY US VIA DHL, OUR CARRIER PARTNER.

IF THE GOODS HAVE BEEN IMPROPERLY OR NOT CAREFULLY WRAPPED AND GOT DAMAGED YOU WILL NOT BE ENTITLED TO A REFUND.

IF YOU'RE SHIPPING BACK FROM A COUNTRY OUTSIDE OF THE EUROPEAN UNION, PLEASE DON'T FORGET TO MENTION IN THE CUSTOM DECLARATION THAT YOURS IS A "RETURN" OR "RESO".

OTHERWISE NUGAE GALLERIA WON'T COVER ANY CUSTOMS DUTIES NOR TAXES, AND THE PACKAGE WILL BE HELD AT CUSTOMS. YOU MIGHT THEN NEED TO CONTACT THE CARRIER.

3.2. DAMAGED ITEM UPON DELIVERY

KNOW THAT WE PACK EVERYTHING WITH EXTREME CARE AND SO YOU DON'T HAVE TO WORRY. BUT SOMETIMES ONE CAN BE EXTREMELY UNLUCKY AND IN THAT CASE YOU CAN COUNT ON US.

PLEASE PROVIDE PICTURES OF THE DAMAGED ITEM/S WITHIN 48 HOURS FROM THE TIME OF DELIVERY AND THEN EMAIL US AT HELLO@NUGAE.GALLERY OR CONTACT US THROUGH OUR CONTACT FORM. YOU'LL THEN HAVE TO SHIP THE ITEM BACK WITHIN 15 DAYS FROM THE DAY OF DELIVERY.

YOU CAN CHOOSE YOUR PREFERRED CARRIER - DON'T FORGET TO USE A TRACKABLE OPTION! OR ASK US TO BOOK A RETURN VIA DHL, OUR CARRIER PARTNER.

ONCE WE GET THE ITEM BACK, YOU WILL BE REFUNDED WITHIN 15 DAYS.

SHIPPING COSTS FOR ITS RETURN WILL BE INCLUDED IN THE REFUND, CUSTOM DUTIES AND TAXES AND PREVIOUS SHIPPING COSTS WILL BE NOT

4. MADE TO ORDER

A MADE TO ORDER JEWEL IS A JEWEL THAT'S NOT PHYSICALLY AVAILABLE IN OUR GALLERY AND IS GOING TO BE MADE ESPECIALLY FOR YOU- OR YOUR BELOVED ONES

IT'S "FATTO SU MISURA" AS WE SAY IN ITALY..

AND SINCE IT WILL ESPECIALLY BE MADE UPON YOUR REQUEST, WE ARE GOING TO TAKE UP TO 6 WEEKS TO SHIP YOUR NEW JEWELRY

4.1. WITHDRAWAL

YOU HAVE 48 HOURS FROM THE MOMENT YOU'VE PLACED THE ORDER, TO CHANGE YOUR MIND. JUST DROP US AN EMAIL AT HELLO@NUGAE.GALLERY OR TEXT US THROUGH OUR CONTACT FORM

AFTER THIS PERIOD OF TIME, YOU CAN STILL DECIDE NOT TO FINALIZE YOUR PURCHASE, BUT WE AT NUGAE ARE GOING TO WITHHOLD 30% FROM THE AMOUNT YOU'VE PAID

4.2. MIXED CARTS

WHEN YOU ORDER BOTH IN-STOCK ITEMS AND MADE TO ORDER ONES, YOU HAVE WHAT IS CALLED A MIXED CART.

SHIPMENT OF YOUR IN-STOCK ITEMS MAY BE DELAYED UNTIL YOUR MADE TO ORDER ITEMS ARE READY FOR SHIPPING.

TO ENSURE A FASTER DELIVERY OF YOUR IN-STOCK ITEMS, WE RECOMMEND MAKING TWO SEPARATE ORDERS - ONE FOR YOUR MADE TO ORDER ITEMS AND ONE FOR YOUR IN-STOCK ONES.

5. RETURNS & REFUNDS FOR MADE TO ORDER ITEMS

YOU HAVE THE RIGHT TO RETURN YOUR JEWELRY AND ASK FOR A REFUND, BUT SINCE THE ORDER WAS ESPECIALLY MADE UPON YOUR REQUEST, THE REFUND WILL BE 70% OF THE ENTIRE AMOUNT YOU PAID - MINUS SHIPPING COSTS

CUSTOM DUTIES WON'T BE REFUNDED NOR COVERED - THAT'S WHY YOU SHOULD NOT FORGET TO SPECIFY "RETURN" OR "RESO" IN THE CUSTOM DECLARATION. 

FOR MORE INFORMATIONS PLEASE SEE PARAGRAPH 3. RETURNS & REFUNDS

5.1. EXCEPTIONS

IF, FOR ANY REASON, WE CANNOT SHIP YOUR JEWELRY WITHIN THE TIME FRAME OF 6 WEEKS AS STATED, KNOW THAT YOU WILL BE ENTITLED TO WITHDRAW FROM THE ORDER YOU'VE MADE AND TO ASK FOR A REFUND OF 100% OF THE AMOUNT.

6. FINAL SALE

JEWELS IN THE "SPECIAL PRICE" SECTION ON THIS WEBSITE ARE INTENDED AS FINAL SALES, MEANING ALL THE ITEMS PURCHASED FROM THIS COLLECTION ARE NOT ELIGIBLE FOR RETURNS AND REFUNDS NOR EXCHANGE.

WHEN A JEWEL IN THE AFOREMENTIONED SECTION, HAS VARIANTS ON MADE TO ORDER MODE, THOSE WILL NOT BE ELIGIBLE FOR THE DISCOUNTED SPECIAL PRICE.

BESIDES, DISCOUNT CODES WON'T BE ACCEPTED AT CHECKOUT.

IN CASE OF DAMAGED ITEM UPON DELIVERY, PLEASE SEE PARAGRAPH 3.1. DAMAGED ITEMS UPON DELIVERY