MADE TO ORDER

A MADE TO ORDER JEWEL IS A JEWEL THAT'S NOT PHYSICALLY AVAILABLE IN OUR GALLERY AND IS GOING TO BE MADE ESPECIALLY FOR YOU- OR YOUR BELOVED ONES

IT'S "FATTO SU MISURA" AS WE SAY IN ITALY..

AND SINCE IT WILL ESPECIALLY BE MADE UPON YOUR REQUEST, WE ARE GOING TO TAKE UP TO 8 WEEKS TO SHIP YOUR NEW JEWELRY.

YOU HAVE 48 HOURS FROM THE MOMENT YOU'VE PLACED THE ORDER, TO CHANGE YOUR MIND AND ASK FOR A FULL REFUND - SHIPPING COST INCLUDED. JUST DROP US AN EMAIL AT HELLO@NUGAE.GALLERY OR TEXT US THROUGH OUR CONTACT FORM

AFTER THIS PERIOD OF TIME, YOU CAN STILL DECIDE NOT TO FINALIZE YOUR PURCHASE, BUT WE AT NUGAE ARE GOING TO WITHHOLD 100% OF THE AMOUNT YOU'VE PAID.

WHEN YOU ORDER BOTH IN-STOCK ITEMS AND MADE TO ORDER ONES, YOU HAVE WHAT IS CALLED A MIXED CART.

SHIPMENT OF YOUR IN-STOCK ITEMS MAY BE DELAYED UNTIL YOUR MADE TO ORDER ITEMS ARE READY TO SHIP.

TO ENSURE A FASTER DELIVERY OF YOUR IN-STOCK ITEMS, WE RECOMMEND MAKING TWO SEPARATE ORDERS - ONE FOR YOUR MADE TO ORDER ITEMS AND ONE FOR YOUR IN-STOCK ONES.

MADE TO ORDER JEWELRY IS CONSIDERED A FINAL SALE MEANING THESE JEWELS ARE NOT ELIGIBLE FOR RETURNS AND REFUNDS NOR EXCHANGE.

SINCE THE ORDER WAS ESPECIALLY MADE UPON YOUR REQUEST, THERE WON'T BE ANY REFUND.

NUGAE GALLERIA WILL WITHHOLD THE ENTIRE AMOUNT YOU PAID.

CUSTOM DUTIES WON'T BE REFUNDED EITHER NOR COVERED. 

IN CASE OF DAMAGED ITEM UPON DELIVERY, PLEASE SEE PARAGRAPH 3.1. DAMAGED ITEMS UPON DELIVERY IN THE SHIPPING & RETURN POLICY

IF, FOR ANY REASON, WE CANNOT SHIP YOUR JEWELRY WITHIN THE TIME FRAME OF 8 WEEKS AS STATED, KNOW THAT YOU WILL BE ENTITLED TO WITHDRAW FROM THE ORDER YOU'VE MADE AND TO ASK FOR A REFUND OF 100% OF THE AMOUNT