MADE TO ORDER

1. MADE TO ORDER

A MADE TO ORDER JEWEL IS A JEWEL THAT'S NOT PHYSICALLY AVAILABLE IN OUR GALLERY AND IS GOING TO BE MADE ESPECIALLY FOR YOU- OR YOUR BELOVED ONES.

IT'S "FATTO SU MISURA" AS WE SAY IN ITALY.

AND SINCE IT WILL ESPECIALLY BE MADE UPON YOUR REQUEST, WE ARE GOING TO TAKE UP TO 6 WEEKS TO SHIP YOUR NEW JEWELRY.

1.1. WITHDRAWAL

YOU HAVE 48 HOURS FROM THE MOMENT YOU'VE PLACED THE ORDER, TO CHANGE YOUR MIND. JUST DROP US AN EMAIL AT HELLO@NUGAE.GALLERY OR TEXT US THROUGH OUR CONTACT FORM

AFTER THIS PERIOD OF TIME, YOU CAN STILL DECIDE NOT TO FINALIZE YOUR PURCHASE, BUT WE AT NUGAE ARE GOING TO WITHHOLD 30% FROM THE AMOUNT YOU'VE PAID.

1.2. MIXED CARTS

WHEN YOU ORDER BOTH IN-STOCK ITEMS AND MADE TO ORDER ONES, YOU HAVE WHAT IS CALLED A MIXED CART.

SHIPMENT OF YOUR IN-STOCK ITEMS MAY BE DELAYED UNTIL YOUR MADE TO ORDER ITEMS ARE READY FOR SHIPPING.

TO ENSURE FASTER DELIVERY OF YOUR IN-STOCK ITEMS, WE RECOMMEND MAKING TWO SEPARATE ORDERS - ONE FOR YOUR PRE-ORDER ITEMS AND ONE FOR YOUR IN-STOCK ONES.

2. RETURNS & REFUNDS

2. RETURNS & REFUNDS

YOU HAVE THE RIGHT TO RETURN YOUR JEWELRY AND ASK FOR A REFUND, BUT SINCE THE ORDER WAS ESPECIALLY MADE UPON YOUR REQUEST, THE REFUND WILL BE 70% OF THE ENTIRE AMOUNT YOU PAID - MINUS SHIPPING COSTS

CUSTOM DUTIES WON'T BE REFUNDED NOR COVERED - THAT'S WHY YOU SHOULD NOT FORGET TO SPECIFY RETURN OR RESO IN THE CUSTOM DECLARATION 

FOR MORE INFORMATIONS PLEASE SEE SHIPPING & RETURNS POLICY

2.1. EXCEPTIONS

IF, FOR ANY REASON, WE CANNOT SHIP YOUR JEWELRY WITHIN THE TIME FRAME OF 6 WEEKS AS STATED, KNOW THAT YOU WILL BE ENTITLED TO WITHDRAW FROM THE ORDER YOU'VE MADE AND TO ASK FOR A REFUND OF 100% OF THE AMOUNT